“what about Privacy and confidentiality?” - Our privacy statement
Everything you share and that we discuss in the course of our sessions will be treated as highly confidential. However, there are a few circumstances in which I may be required to break confidentiality:
If I consider you to be at risk of seriously harming yourself or someone else
If your counselling records have been requested by a court of law
If another party or agency has requested your information, and you have agreed and provided me with your written consent to this.
“do you take notes during counselling?”
I take notes during or after each session to support my understanding, and track the progress each client and I are making together. These notes are stored in a private and secure location, and clients may ask to view their records if they wish. I retain client records for seven (7) years from the date of the last session.
“what is your counselling approach?”
Cara Counselling provides confidential, non-judgemental support through developing a collaborative relationship with clients, helping to identify and define issues, and supporting clients to gain insights, explore options, set goals, make decisions and take action. The counselling process is focussed on the client, and each client is individual, so each session is tailored around what has brought the client to counselling, and what they hope to get from it. The Cara Counselling goal of simply helping sums up my approach; the focus is on the client, I am simply here to help.
“do YOU PROVIDE COUNSELLING FOR CHILDREN?”
Our focus is on counselling adults, and we do not provide counselling for children. Our parenting counselling aims to provide parents with knowledge and skills to deal with difficult situations or particular concerns, general help with balancing all aspects of family life, and support in managing their own wellbeing.
“how much does counselling cost?”
Cara Counselling’s fees are $75 for 45 minutes, or $95 for a 60 minute appointment.
“Do i need a referral to see a counsellor?”
You don’t need a referral for Cara Counselling; just call or book online for an appointment.
“how does online booking work?”
Click on book now, and look for a date and time that suits you. If you can’t find a time that suits you, or you want to discuss your options, you can call or email for support. Once you’ve found the appointment that works for you, click to book. The system will ask for basic contact details; this is so I can give you a call before your appointment to ensure you know where to come and what to expect. The booking system does not take payment; that happens at your counselling session.
“is online the only way to book?”
If you’d prefer to call and book over the phone that’s great; I’ll be delighted to talk to you and find the time that works for you. It also gives me the opportunity to find out a bit about you, and give you an idea of what to expect from Cara Counselling.
“how and when do i pay for my session?”
Payment is taken at the end of your session. You can pay by cash or Eftpos (preferred), with no credit card surcharge fees. Visa, Mastercard, Amex and debit cards accepted. Mobile payments (Apple Pay, Google Pay, Samsung Pay etc) also accepted.
“what happens once i’ve booked my first appointment?”
Once I receive your online booking, I’ll give you a call or email to introduce myself and talk through the process. Essentially this covers how to find the Cara Counselling office, gathers some information on you and your reason for seeking support, and answers any questions you may have.
“what happens at my first counselling appointment?”
The first appointment starts with the counselling agreement, which sets out important information including Cara Counselling’s approach, record keeping, confidentiality, payments and cancellation policy. We then move onto looking at your immediate needs and concerns, and your goals, or hopes for counselling, and I support you to generate and consider options that will help you achieve those goals.
“how many appointments will i have?”
There is no set number of sessions; I discuss and agree a plan with each client at the initial appointment, and we review that plan together as we progress. Please discuss with me at any time if you feel you need to change your plan, or if you’re not comfortable with any aspect of your counselling; you are welcome to cease the counselling relationship at any time.
“what if i need to cancel an appointment?”
If you need to cancel and/or reschedule, please give as much notice as possible, and at least 24 hours notice.
“Where can I find more information to understand issues such as anxiety and depression?”
There are many resources available, including apps like Plum Village, Mindfulness, 3 Good Things, and Smiling Mind, which support mindfulness and self care, and websites like Beyond Blue and SANE, which provide a range of information and support.